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	<title>The New American Prosperity &#187; Keeping Relationships Strong</title>
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	<link>http://www.newamericanprosperity.org</link>
	<description>Redefining Success as Smart and Happy versus Rich and Famous.</description>
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		<title>The Chain of Customers</title>
		<link>http://www.newamericanprosperity.org/2009/08/the-chain-of-customers/</link>
		<comments>http://www.newamericanprosperity.org/2009/08/the-chain-of-customers/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 21:32:17 +0000</pubDate>
		<dc:creator>Darby Checketts</dc:creator>
				<category><![CDATA[Advancing Your Career / Building Your Business]]></category>
		<category><![CDATA[Keeping Relationships Strong]]></category>

		<guid isPermaLink="false">http://www.newamericanprosperity.org/?p=234</guid>
		<description><![CDATA[In business, we often hear of a “chain of command.” By contrast, let me discuss the “Chain of Customers” wherein, as members of an organization, we are all linked as internal customers who are then linked to external customers. It is said, “If you are not now serving the end customer, you are serving someone who is.” As [...]]]></description>
			<content:encoded><![CDATA[<p>In business, we often hear of a “chain of command.” By contrast, let me discuss the “Chain of Customers” wherein, as members of an organization, we are all linked as <em>internal customers</em> who are then linked to <em>external customers</em>. It is said, “If you are not now serving the end customer, you are serving someone who is.” As with links in any chain, if we are to prove useful to each other, we must be connected. </p>
<p>How does this connection come about? In the most fundamental sense, it comes about through the genuine conversations we have about who we are as a team, what’s especially important, our plan to accomplish the mission, and how we’ll deal with any challenges along the way. As your team has such conversations, it is possible to achieve “agreement in principle” to assure follow through and mutual support. There is a distinction between <em>meetings</em> and <em>conversations</em>. Conversations are less formal and more inclusive.  </p>
<p>The other key factor in keeping the team connected in purpose and in practice is that the team leader serves as the “Team Linkage Protector.” It is essential that there be clarity about the responsibilities and the interdependencies of team members so that those all-important conversations can occur. The team leader facilitates such clarity and assures a shared commitment to your shared objectives. </p>
<p>Here’s a clever and important reminder: <em>Great teams learn to talk about what they may</em> <strong>need to</strong> <em>talk about before they</em> <strong>have to</strong> <em>talk about it.</em></p>
<p><strong>Question:</strong> How does your team assure that essential conversations occur?</p>
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		<title>Friends of Cornerstone</title>
		<link>http://www.newamericanprosperity.org/2009/08/friends-of-cornerstone/</link>
		<comments>http://www.newamericanprosperity.org/2009/08/friends-of-cornerstone/#comments</comments>
		<pubDate>Thu, 06 Aug 2009 14:31:30 +0000</pubDate>
		<dc:creator>Darby Checketts</dc:creator>
				<category><![CDATA[Keeping Relationships Strong]]></category>

		<guid isPermaLink="false">http://www.newamericanprosperity.org/?p=217</guid>
		<description><![CDATA[Our company has been in business since 1985. It has been our privilege to serve over 300 client organizations in 25 countries around the globe. Many individuals and their teams have become our special friends. We are grateful for their confidence in the work we do.  For over five years, we have communicated with these friends by way [...]]]></description>
			<content:encoded><![CDATA[<p>Our company has been in business since 1985. It has been our privilege to serve over 300 client organizations in 25 countries around the globe. Many individuals and their teams have become our special friends. We are grateful for their confidence in the work we do. </p>
<p>For over five years, we have communicated with these friends by way of a monthly <em>IdeaLetter</em>. As of today, that newsletter is being replaced by this online conversation at <em>The New American Prosperity</em> website. </p>
<p>We welcome those friends of Cornerstone who will subscribe and participate in the conversation. As this conversation grows, we look forward to comments from all of our friends—current and newly acquainted. Thank you for your interest. Thanks for the opportunity to be of service to you. </p>
<p><strong>Invitation:</strong> Please join us to renew, update, and extend our friendship conversations.</p>
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