As November is the month of Thanksgiving, we have a special opportunity to be thankful for our customers. Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success and personal prosperity are all about.

Thanks to our customers for making our livelihoods and our lifestyles possible. To learn how you can strengthen customer relationships, let me invite you to read Customer Astonishment: 10 Secrets to World-Class Customer Care.

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